Sales team has a meeting with the potential pharmacy.
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Confirms basic info of the pharmacy.
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Makes sure the pharmacy is a good fit for us and we are a good fit for them.
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Volume
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Radius
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Location
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Delivery Days
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Pick up times (windows)
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Facilities or group homes
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Reviews basic minimums the pharmacy needs to hit.
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Reviews medzoomer basic workflows.
Pharmacy agrees to partner with medzoomer.
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Operations lead sends registration email.
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Operations lead sends service fee addendum.
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If the pharmacy doesn’t complete registration or communicate with operations lead within 3 days, we reach back out via phone call or email.
Pharmacy completes registration and service fee addendum.
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Operations Lead communicates with the Driver team to advertise to drivers in the pharmacy’s region.
Operations lead reaches out to the pharmacy to set up a call for next steps.
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Completing pharmacy questionnaire.
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Setting up a demonstration of our portal (either on that call or in the future)
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Identify the start date
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Driver Operations Lead reviews specific driver/pharmacy procedures.
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Driver Operations Lead reviews driver specific workflow to the pharmacy.
Start Date Identified
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Driver onboarding team interviews and onboards driver applicants.
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Driver Operations lead trains and sets expectations to onboarded drivers.
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Onboarded and trained drivers will have equipment (Shirt, hat, bag) sent to them.
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Driver Operations Lead confirms to Operations lead that we have enough drivers to start delivering for the pharmacy.
Drivers are confirmed for the new pharmacy
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Operations lead sends Uline (Envelops)
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Operations lead contacts pharmacy via email or phone communicating that Uline has arrived at their location.
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Operations lead reconfirms start date.
Day before the first delivery
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Operations lead reaches out to the pharmacy to address any last questions and concerns before their first day.
Day of the first delivery
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Operations lead calls the pharmacy to make sure all operations are going smoothly/successfully.